Support
Support
Help with HalfOpen: Black ICE
Contact us
For help, bug reports or feedback, email:
We aim to reply within two working days. It helps if you tell us:
- which device you are using, for example iPhone 15 Pro or iPad Air;
- the version of iOS or iPadOS, from Settings › General › About;
- what you were doing when the problem happened, and a screenshot if you can.
If you are testing a beta through TestFlight, you can also send feedback from inside the app: take a screenshot and tap Share Beta Feedback.
Requirements
Black ICE runs on iPhone and iPad with iOS or iPadOS 27.1 or later, including iPhone Duo.
Common questions
Do I need an internet connection?
Not to play against the computer, or with two people sharing one device. Playing against someone on their own device uses Apple’s Game Center.
Do I need an account?
No account with us. To play against someone on their own device, you need to be signed in to Game Center in Settings.
Where is my progress saved?
On your device. It is not synced between devices, and deleting the app deletes it.
I closed the app in the middle of a match. Is it lost?
No. An unfinished match is saved as you play, and you can pick it up again with Resume Match the next time you open the game.
Does the game collect any data about me?
No. See our privacy policy.